Service Desk Analyst

Skills employers ask for

• Microsoft 365 — 8% of postings
• Windows 10 — 7% of postings
• ITIL — 6% of postings
• IT Support — 6% of postings
• Active Directory — 6% of postings
• ITSM — 4% of postings
• On-Call — 4% of postings
• ServiceNow — 4% of postings
• VPN — 3% of postings
• Jira — 3% of postings

Where the jobs are

• Texas — 16%
• Washington — 15%
• Illinois — 15%
• California — 12%
• New York — 11%
• Massachusetts — 10%
• Ohio — 3%

Advertised pay

• Annual pay: median $64K/yr, middle half $58K/yr to $76K/yr (30 postings)
• Hourly pay: median $26/hr, middle half $21/hr to $29/hr (31 postings)

Remote, hybrid or onsite

Of 532 postings that state it: 39% remote, 27% hybrid, 34% onsite.

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